Build a Better Team
The following story is true. The names have been changed to protect the innocent. If you think this story is about you…you are probably right.
The Martyr and The Intimidator
Leslie is the owner of a roofing company, a business she inherited from her father. Back in the day, her father managed a small crew and operated with handshake-contracts and stacks of cash. Now that her dad has retired, ambitious Leslie sees a different future. She wants to grow her company so that she can make a fortune…and provide career opportunities for her beloved team. And she wants to build on her (and her father’s) reputation for taking great care of her customers.
Leslie called me one day, after reading one of my articles. She described the vision she has for her company and her intent to build an empire. In response to my questions, she shared that…
- She knew how much she had in Accounts Receivables, but only saw financial statements once a year…at tax time.
- She didn’t understand how the financial statements related to what she did every day…sales, payroll, materials…so she pretty much ignored the reports anyway.
- She knew that she was in debt…but wasn’t sure how much. She just secured another line of credit to keep the cash flowing.
Sigh. I confronted Leslie about her without of financial literacy. “It’s your company and your assets on the line. You need to KNOW. Tell me who is responsible for the accounting at your company.”
For the last fifteen years, her mom has been the Bookkeeper. Mom does the books as “a favor” to Leslie. She works 40 plus hours a week but nothing is ever really finished or ready for Leslie to look at, so Les has quit asking for day-to-day financial information. Everyone else in the office avoids Mom, who seems to have a different set of rules from the rest of the team. While Mom is responsible for paying bills, who she pays and when is a mystery. Once, when Stan the warehouse man had a question about his paycheck, Mom flew out of the office sobbing, “And THAT’S the thanks I get?” It took Leslie three apologetic phone calls to attract her back.
At the end of the year, Mom hands in any case it is that she assembles for financial information to a fellow named Art. Art is an Accountant who files the tax return. Leslie has asked Art for help understanding the balance sheet and income statement he prepares for the return. She called and set up an appointment to meet with him. His secretary scheduled a date to meet…in six weeks. At that meeting, Art leaned over his enormous mahogany desk and patted Leslie’s hand. “You worry about running the business. I’m a specialized. I will take care of the accounting,” he said dismissively…then escorted her to the door. For the money she pays him to be treated like this? He is ripping her off!
Martyr Mom is holding Leslie back. Art the Intimidator is holding her hostage. I advised Leslie to fire both of them.
“But, then what?” Leslie sputtered in response to my suggestion. “Where do I find another Accountant? Who else would I trust with my money? Where do I start? And, by the way, my mother will disown me.”
Leslie asked me to help her get a manager on her financial situation.
“I can do that. I can help you get to a known financial position. I can create a clean, accurate set of financials for you. However, to build an empire, you must learn to do that yourself. You must build a team of financial pros who will help you get timely, accurate data…in a format you understand…so that you can make good business decisions.
“And, Leslie, your mom will get over it.”
Here’s what I shared with Leslie about developing her financial team… Start by defining who is responsible for what. Create Financial Position Descriptions. Here is a list of the basic responsibilities for each of these locaiongs.
The Bookkeeper The Bookkeeper is responsible for day-to-day data entry into the accounting system.
- Invoices/Accounts Receivables
- Bill Paying/Accounts Payable
- Bookkeeping should be done in-house. It is just not that hard to do! 90% of accounting is entering invoices, making deposits and paying bills. Do these roles in real time in your accounting system. No sense in doing them and having an outside Bookkeeper re-do them.
- Bookkeeping is a PART TIME position unless your company is very large. Come on! How many calls does your company run a day? How long does it take to go into 10 invoices? Apply 10 payments and assemble one place? Pay five or six bills?
- Bookkeeping needs to be up to date. At the very least, all information for the past week should be entered and accurate by the following Wednesday.
- The Customer Service Rep (CSR) or Dispatcher can help with bookkeeping duties. for example, the Dispatcher could be responsible for entering Payables. The CSR can go into Invoices. This also adds system protection, because not just one person is responsible for all the accounting or all the money transactions.
The Controller The Controller is responsible for assembling the financial reports on a weekly basis.
- Assembles the financial reports.
- Balance Sheet
- Income Statement
- Any other financial reports you require or request to help you make good management decisions.
- Assembles Payroll information.
- Calculates commission and bonuses.
- Verifies the balance sheet accounts – monthly.
- Balances the bank statements – monthly.
- Checks for and fixes bookkeeping errors.
- This is a very part time position. Perhaps just a few hours a week. This person could be in-house, or a subcontractor who comes to your shop once a week.
- Use a Payroll Service, like ADP or Paychex. They do a great job. Then, the Controller can make the journal entries from the Payroll sets reports.
- The Controller duties are often neglected in a small shop. These responsibilities fall into no-where-land. Take responsibility for these roles yourself if they are not being done well. Then, you can hand the duties off. Get the Controller responsibilities handled and take observe of how your decision-making improves!
The Accountant The Accountant is chiefly responsible for state and federal tax compliance. A good Accountant gives appropriate tax advice, and helps you manage your company to your best tax advantage.
- Prepares the tax return.
- Prepares monthly, quarterly, and yearly-required tax reporting and payments.
- Creates the depreciation schedule.
- Helps manage assets, accounts for the sale or buy of assets.
- Checks the Controller’s reports for accuracy and tax implications.
- Look for an Accountant who is excited about helping you develop in-house accounting systems. He or she should be willing to aim your Bookkeeper and Controller, or offer the help of someone on his or her team to help in that capacity.
- There is NO room in your life for a bossy, arrogant, know-it-all, too busy for you Accountant.
The Financial Planner The Financial Planner works with you to help you unprotected to your long- term financial goals.
- Reviews your personal and company goals, financial reports and makes recommendations for asset management.
- Helps you create end game opportunities – for selling or transferring ownership in your business.
These Position Descriptions briefly outline the responsibilities, what needs to be done, by you and your financial professionals. Now, this does NOT average you need four separate people. Here are a associate of possible financial team rosters…
- A Bookkeeper who performs Controller duties.
- An Accountant who helps with financial planning.
- A Bookkeeper.
- An Accountant who performs Controller duties.
- A Financial Planner.
- A Bookkeeper
- YOU perform the Controller duties.
- An Accountant.
- A Financial Planner.
NONE of these professionals relieve you of the dominant stewardship of your company. Your assets are on the line. You have to pay attention. A good financial team can help you make good decisions. You direct them…they don’t direct you.
Be sure to have at the minimum two people on the financial team. Be sure to document each procedure in writing. This way you are imposing structure, accountability…and a system of checks and balances. You will protect your assets, and keep your company safe from embezzlers. And, you will keep your financial team safe from suspicion.
And you will never be held back or held hostage again.
Now, where to find them… Below are some ideas for finding your Best Bookkeeper! Or your BEST Bookkeeper/Controller. Of course, you will follow good human resources procedures for recruiting and hiring. This is an informal checklist of the things I look for.
Winning characteristics of a Bookkeeper/Controller…
- She loves crossword puzzles.
- He unconsciously straightens the items on your desk.
- She is impeccably neat. A messy Bookkeeper is an oxymoron.
- He is young at heart. I try not to be prejudiced, but I favor kids. Kids are people who are younger than me.
- She is a Virgo or a Libra. If you buy into astrology indicators.
- He has good relationships…with family, friends, meaningful other. Several ex-wives and the accompanying emotional baggage are not good indicators.
- She is a non-smoker. ALWAYS have a non-smoking office.
- He takes it personally when the bank reconciliation is out of balance. It will work at him like a flea on a dog until he gets it figured out.
- She loves Microsoft Excel.
- He is a good cook. There are lots of similarities between cooking and accounting: The importance of measuring. Attention to order and course of action. Quick response to mistakes.
- She is kind, enthusiastic and had a nice voice. After all, this person is going to have to put on the CSR hat at the minimum once in a while.
- When you ask, “Could you…,” he replies, “Yes, I can.”
- She focuses on a task. She can go into a stack of payables without getting up already once.
- He drives people crazy with his attention to detail. He will excursion you crazy at times, too. You may need to say, “I get it that it would be more accurate to take the sales accounts to the fourth decimal place. I am fine with whole numbers. It will be ok.” Better to have to “round off” the edges than work with someone who is sloppy.
- Where to look…
- Recruit new moms. The untapped resource of valuable specialized skills lies with women who choose to work part-time or from home because they have young children. These moms value flexibility already more than money. Remember, all these financial locaiongs are part-time. Also, new moms are great multi-task-ers. What they can get done in an hour is astonishing.
- Develop the skills of someone who works for you. For the Bookkeeper and Controller duties, you do NOT need a degree-ed accountant. Is there someone on your team who has some of the characteristics listed above? Talk to him or her about expanding his or her role at your company by taking on accounting duties. You can learn accounting and financial management skills together.
- Be non-discriminatory in your recruiting and hiring. Look for folks that others may overlook. Physical disabilities are not a problem in these locaiongs. I recently met a passionate bookkeeper for a big outdoor goods retailer. This woman was born with only two fingers. She loves her job and I bet she is great at it!
- Ask your Accountant and/or Financial Planner to recruit for you. They know people who know people. Put the information out.
I went by this course of action myself when I realized that we weren’t making any money and no one was going to figure out how to fix that for me. It was MY responsibility. I found a great financial team AND I learned enough about finance and accounting to understand how good my team is!
Finding the right financial team to help you build your empire may appear to be a daunting task. Take heart and take my advice: Do NOT put up with a ineffective financial team. Fire them! Learn to do the duties yourself if you must. Do NOT be held hostage. Know there are people out there who LOVE bookkeeping and accounting and determine to find them. After all, you are building an empire. What a great game to play! They will be honored to join your team.
Do you recognize yourself in this article? I thought you might.